What to bring / What to expect upon arrival
What to bring / What to expect upon arrival
Embedded Files
Emergency Guide
Emergency Guide
Travel Insurance Claim Process
- During your pre-relocation stage, you will receive a purchase travel insurance (LUMA insurance) link from your onboarding case owner. Please follow below steps when you need to visit a hospital.
- For any inpatient case, show the insurance e-certificate (which you received from insurance company directly via email) to the hospital and call to +66 24 94 3600 to pre-authorize the treatment. There are no hospital restrictions for LUMA insurance.
- For outpatient cases, every claims below 1,000 USD would be on pay and claim basis. Please have the attached claims form completed, and send it together with passport copy, boarding pass, doctor’s certificate and receipt to claims@pacificprime.co.th for reimbursement. In case treatment is more than 1000 USD, please call emergency line to pre-authorize the treatment.
If you encounter any urgent issues during this stage and need support, please don't hesitate to contact us at onboarding@agoda.com or Employee-Relations@agoda.com.
Get Ready for Your First Day at Agoda
Get Ready for Your First Day at Agoda
New Hire Orientation
Please look out for an email from us with instructions for your first day, including orientation details and information about your company assets. This email will arrive within the week before your start date.Onsite OrientationFor certain countries, your New Hire Orientation will begin promptly at 9:00 AM at the Agoda office (please refer to your first-day instructions). The orientation generally covers the following activities: (Please be aware that the content may differ based on local practices.)New Hire Orientation
- Getting to know your trainers
- Ice breaking activities
- Overview of Agoda (company history and departments)
- Main systems and platforms
- Administrative information
- Workplace information and employee perks & benefits
- Engagement opportunities for employees
Online OrientationFor new hires beginning their roles remotely, you will participate in a Virtual New Hire Orientation on your first day. This session will cover the following activities:
- Getting to know your trainers
- Ice breaking activities
- Overview of Agoda (company history and departments)
- Main systems and platforms
- Employee perks & benefits
- Engagement opportunities for employees
Dress Code
Dress Code
Smart casual (no flip flops, mini-skirt, revealing and/or torn clothing, or T-shirts with profane language)
T-shirts, jeans and sneakers are fine!
Hybrid Working Model
Hybrid Working Model
Agoda has now adopted the Hybrid workplace model where it designed to embrace the best elements of our remote and in-office culture.Apart from the normal working in the office culture, Agoda employees now have the flexibility to work from home 2 days per week (the WFH days may depend on the team). Moreover, there's a 30 calendar days work from anywhere scheme (remote work program) but please check out these guidelines later once you have access to Agoda resources, effective on your first official date of joining us.
Can I come to the office for more than 2 days a week? Yes, you are very welcome to! If your office/ team is sharing workspaces,
please consult with your manager first.
Can I come to the office for more than 2 days a week? Yes, you are very welcome to! If your office/ team is sharing workspaces,
please consult with your manager first.
Complete Mandatory Tasks on Workday
Complete Mandatory Tasks on Workday
On your start date, you will receive tasks in your Workday inbox, such as uploading your bank account information and completing tasks related to benefits. Please ensure to complete these tasks as soon as possible.
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